(Originally posted on 14, January 2015)
Having a third level of choices for end users would be a great automation feature. For instance, Category, Subcategory, Sub-Subcategory. Use case for this would be if your end user has a facilities related issue (Category), can then choose from 10 different facilities related issues (Subcategory), and then can choose which site they are at since you may have a facilities team at each site (Sub-Subcategory).
That way, you don't have to have your end users choose their category and then have to go through a gigantic list like the one below to get to the correct default assignee:
Site A - Maintenance
Site A - Light Bulb Change
Site A - Equipment Replacement
Site A - HVAC Issue
Site B - Maintenance
Site B - Light Bulb Change
Site B - Equipment Replacement
Site B - HVAC Issue
Site C - Maintenance
Instead it could be something like this, each with it's own default assignee:
Light Bulb Change
Any other thoughts on a better way to segment default assignees even further?
|What problem will this feature solve?:|