Shared reports / 'views' with access controls (All agents, specific group, personal)

Idea created by 7441099 on May 25, 2016
    Under Consideration
    Score60

    (Originally posted on 1, July 2015)

    It would be great if administrators could configure shared reports for agents with ability to scope to the appropriate groups. That way all agents could start with an approved and tweaked setup, while still having the ability to configure personal views for their needs.

    We thought Zendesk's way of doing that worked fairly well.

    What problem will this feature solve?: