Closing Related Incidents Via Problem Improvements

Idea created by Matthew Davey on May 25, 2016
    Under Consideration
    Score15
    • Bernard Welmers
    • Matthew Davey
    • crystal.karanovich@channeladvisor.com

    (Originally posted on 10, December 2015)

    When closing related Incidents via closing a Problem, please add the ability to populate the Resolution field of the related incidents with the closure comment. 

     

    Currently, it is added as a normal comment, and the incidents are resolved with no text in the Resolution field.

     

    This could be implemented via a checkbox to "Copy comment to resolution field" alongside the "Add comment" box here:

     

    In addition, please update Audit records on such incidents to indicate that they were closed via Problem closure.  Currently, there does not appear to be a way to tell that from the incident Audit.

    What problem will this feature solve?: