Comment issue while Incident is closed

Idea created by 7606834 on May 25, 2016
    Under Consideration

    (Originally posted on 30, June 2015)

    When the incident is closed the user or agent shouldn't be able to comment on the incident unless we have marked the reopen incident when comment posted option . Comment area should be freezed if the incident is closed.


    Can you guys have anything for it.

    What problem will this feature solve?: