Dis-allowing department creation through means outside of setup

Idea created by 7735242 on May 25, 2016
    Under Consideration
    • 7735242

    (Originally posted on 30, November 2015)

    When importing a csv of incidents, if the department does not exist, it will create the department or leave the field blank. This causes creation of invalid departments and erroneous data.


    I myself cannot think of a useful scenario for where this should be acceptable, but according to my recent support ticket this is working as intended.


    I believe there needs to be the ability to turn off either 1) creation of organization departments outside of the setup page or 2) or the importing feature.


    Additional be nice if the importing feature accepted some required fields, like category, site, department, so empty data wasn't entered.

    What problem will this feature solve?: