Flow of ticket creation

Idea created by 7867030 on May 25, 2016
    Not Planned
    Score5
    • 7867030

    (Originally posted on 13, November 2015)

    It would be great if we could resolve the issue when its being created, I notice that we have to create the incident, then go back to our list of incidents, then do the "resolve" process there, if you look at remedy, even though is old, it has the ability to have a flow as you are working the ticket, you don't have to go back or toggle among screens to complete a ticket, also it would be nice to see who was the last person that touched the ticket even if the ticket was just re assigned. I believe that it would be easier for us keep track of the incidents. I believe that it would be great that once the incident is created, the final comment should be the one that states if the issue is solved or not, moving the status button to the bottom would be great, not having to scroll back up to solve and then getting asked for a separate comment and then go even further to finally close the ticket!; would save much time to the team. thanks.

    What problem will this feature solve?: