Users seeing their own Group membership

Idea created by Todd Thomas on May 25, 2016
    Under Consideration
    Score10
    • Todd Thomas
    • crystal.karanovich@channeladvisor.com

    (Originally posted on 10, November 2015)

    How does a Samanage User (not a portal user- someone who can work with Incidents) know the Groups they're in?

     

    Normally I'd expect a user to click on their Profile in the top-right corner and choose My Account. But that only lists User field info, no Group info is there.

     

    The only way I've found to see this info is for a User to have an incident in the Queue, highlight their portrait (not their name), and click on the View Profile button:

     

    Problems with the current method:

     

    1. It's not easy to do/remember.
    2. It relies on an existing incident to exist for that user.

     

    The reason a user needs to know their Groups is that they'll want to setup Reports or Incident queue filters based on their Groups. Otherwise our team will have to explicitly tell people how to do this process or communicate with them each time their Groups have changed.

     

    My request is to make Group membership more integrated to Users, either through a separate link in their profile in the upper-right or including it with the My Account option. Or is there an easier way I'm missing?

    What problem will this feature solve?: