Missing Assigned field in Reports

Idea created by Todd Thomas on May 25, 2016
    Long term plan
    • Derek Desautels
    • Todd Thomas

    (Originally posted on 11, November 2015)

    The Reports section is missing the Assigned field. You can choose to Group by Assignee, but that's not sufficient. Here's my use case:


    I'm a manager and I want to see Reports for just the techs I supervise (not everyone in the system or those I have access to). I can't currently refine my Reports to individual Users and/or Groups. The best I can do is go to the Service Desk and create filters (which act as OR filters currently). However, this doesn't give me high-level graphs or the easy drill-down functionality of Reports.


    Could we add the Assigned field to the Reports section as a drop down? Or is there another way I could configure Reports to only see aggregate information for selected Users?

    What problem will this feature solve?: