Ticket Resolution Issue

Idea created by 6923525 on May 25, 2016
    • Adam Archer T.
    • 6918420
    • 6923525
    • Mark Epstein

    (Originally posted on 4, September 2014)

    I have noticed that the text box for entering resolution details after making a ticket "resolved" doesn't always come up. The ticket is marked "resolved", but no option to enter the resolution details appears. I tried both on Chrome, and Safari (OSX) with the same result. Anyone ever see this issue? Am I doing it wrong?

    What problem will this feature solve?: