Adding Service Catalogue articles to the application as a new entity

Idea created by yagoba.gutierrez@lucaniagestion.com on May 25, 2016
    Under Consideration
    Score10
    • Todd Thomas
    • yagoba.gutierrez@lucaniagestion.com

    (Originally posted on 4, November 2015)

    I propose the creation of the item "catalogue item" in the filters and the scopes of the SLA and reporting. I think it will be very useful to be able to have that granularity, as nowadays we can not report, nor define SLA for the service requests created out of a certain catalogue article.

     

    Thanks in advance,

     

    Yagoba

    What problem will this feature solve?: