Adding Service Catalogue articles to the application as a new entity

Idea created by on May 25, 2016
    Under Consideration
    • Todd Thomas

    (Originally posted on 4, November 2015)

    I propose the creation of the item "catalogue item" in the filters and the scopes of the SLA and reporting. I think it will be very useful to be able to have that granularity, as nowadays we can not report, nor define SLA for the service requests created out of a certain catalogue article.


    Thanks in advance,



    What problem will this feature solve?: