(Originally posted on 1, November 2015)
Expand the search parameters for the Requester field (on the new incident creation page) to include at least one custom field.
In our case we would like to include the Active Directory User logon name, which we use as the unique identifier in our organization.
*Primary method of customer service is over the phone not the self service portal.
Or another option that would help us is the ability to create an incident from the global search results page, which seem to include custom fields in the search results. Please see the screenshot for an example.
|What problem will this feature solve?:|