(Originally posted on 26, October 2015)
We will be contracting a firm to perform after-hours support when no internal helpdesk resources are in the office. We only want them to receive notifications for our Helpdesk incidents during a specific time frame. There is no way to configure specific working hours for a user or group. A user is either a member of a group or not. This creates a tremendous amount of management overhead to manually include/exclude these users. There should be a link to a business hours set that controls this automatically.
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