Notification Time Frames

Idea created by 6735445 on May 25, 2016
    Long term plan
    • 6735445

    (Originally posted on 26, October 2015)

    We will be contracting a firm to perform after-hours support when no internal helpdesk resources are in the office.  We only want them to receive notifications for our Helpdesk incidents during a specific time frame.  There is no way to configure specific working hours for a user or group.  A user is either a member of a group or not.  This creates a tremendous amount of management overhead to manually include/exclude these users.  There should be a link to a business hours set that controls this automatically.

    What problem will this feature solve?: