"Follow" an incident and get notifications on new private comments?

Idea created by 6897944 on May 25, 2016
    Under Consideration
    Score35
    • Shvonne Craig
    • Sam Buccieri-Gillett
    • Todd Thomas
    • 6897944
    • Kelly Whalen
    • syed@ecellhealthcare.com
    • crystal.karanovich@channeladvisor.com

    (Originally posted on 29, October 2015)

    We would like to be able to Watch, or Follow an incident when we are not the requester or assignee and get notifications when there are new private comments.
    The "CC Me" option does not work for private comments.

    What problem will this feature solve?: