(Originally posted on 30, September 2015)
I completely understand the aspect of keeping incidents and problems separate. that said, it would be nice to have an option at the top of the main service desk view for "ALL" - whether it be all active, all "my" active, etc. A small, added column with a color coded block (identical in design to the ticket state color bubble) could quickly and easily state the type of ticket (incident/problem) in the typical list view.
|What problem will this feature solve?:|