(Originally posted on 13, October 2015)
Is there a way to disable the comment option once the ticket is marked as closed? If it is not available, please add it to your future updates.
(Originally posted on 14, October 2015)
In addition to adding my vote, I think some additional information may be helpful. The use case we have for disabling comments on an incident are for better customer service.
A requester can reply to an old email, generating a comment, and expect some sort of response from the Service Desk. The incident in question is assigned to an employee that no longer works for the company (we have over 30 disabled former Service Desk personnel on our roster, with 2800 incidents resolved just this year by former employees).
The email to the Assignee goes nowhere, the Service Desk is unaware of the comment being added, and the customer now has had a bad customer service experience.
When the customer attempts to email a closed ticket, a template response the Incident is Closed, for assistance please contact the Service Desk or go to https://blah.samanage.com to submit a new Incident would be a great reply.
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