Service Catalog Item That Opens Change Rather Than Incident

Idea created by 7534058 on May 25, 2016
    Long term plan
    • Paul McGurn
    • 7534058

    (Originally posted on 6, October 2015)

    The director of our programming department would like to see a service catalog item for her team that requests programming changes and directly kicks off a change request rather than opening an incident. This would add value to our organization by cutting down on the duplicity of our programmers having to open change tickets from incidents.

    What problem will this feature solve?: