(Originally posted on 30, January 2015)
Is there a way to add a person or group as default CC to a category in such a way that the person or group is copied on all communication and state changes to incidents in that category?
Our specific use case is on security related incidents where our CISO would like to be automatically notified on security incidents. He should not be the Assignee of these incidents, he just needs to be kept in the loop of what is going on.
|What problem will this feature solve?:|