Merging tickets and Applying other bulk actions  from "Incident" view

Idea created by 7627282 on May 25, 2016
    Under Consideration
    Score10
    • 7627282
    • tim.miller@affiniti.com

    (Originally posted on 22, September 2015)

    Please add functionality to merge tickets directly from the "Incident view" rather than needing to enter a ticket to use the merge feature.  Clicking two radio buttons of tickets, then having a "merge" option at top would do the trick.  Other bulk actions, like bulk close, or bulk assign would be helpful as well.

     

    Thank you.

     

    Jay 

    What problem will this feature solve?: