toggle CC on and off

Idea created by 7493046 on May 25, 2016
    Under Consideration
    • 6641654
    • 6828508
    • Luis Hernandez
    • 7493046

    (Originally posted on 20, April 2015)

    Would like the ability to toggle cc on and off on all portal requests.
    One of our goals in implementing a helpdesk system was to decrease the number of executives that get copied on first round support requests before anyone  had a chance to look at the problem.

    What problem will this feature solve?: