Default Assignee when you change categories in an incident

Idea created by Jean Tagliamonte on May 25, 2016
    Long term plan
    Score45
    • 7360361
    • 1532903
    • Jean Tagliamonte
    • Nate Riley
    • 6845573
    • craig.stockman@samanage.com
    • Nathan.Went@tradeweb.com
    • hsolanki@intevaproducts.com
    • Steve Blackburn

    (Originally posted on 19, March 2015)

    We found it very disappointing that the default assignees we painstakingly designated to categories and subcategories are only applicable if an email is sent to the drop box.

     

    It seems like a "no brainer" for the assignee to change automatically when you change the category and/or subcategory - while maintaining the ability to choose a different assignee, in case there's a reason the default assignee isn't the one for this particular incident.

     

    This was the behavior with our prior ticketing system.

     

    The absence of this behavior seemed like a bug but support confirmed that it's by design. What would be the use case for NOT wanting the default assignee to change automatically?

     

    Are there any plans to change this going forward.

    What problem will this feature solve?: