Time tracking and reporting for MSP

Idea created by 7238565 on May 25, 2016
    Under Consideration

    (Originally posted on 10, December 2014)

    We're MSP and we charge our costumers based on the time we spend working for them. we have some ideas about inserting time spent and reporting it:

    Inserting time spent: Samanage allows the technician to insert the amount of time spent on a activity, it ?s okay, but it would be better if the technician could insert the start and end time of an activity, Eg. Started 05:03PM and ended 05:33 on 10/17/2014. Our costumers want to know exactly when our technicians worked to them. As they pay per hour, they want to audit if we're not charging them wrongly. 
    Reporting time spent:
     the only way we found to report time spent is using the incident filters, but it consolidates the total time spent in each incident. We have different price rates for each technician level and in one incident we have more than 1 technician with different prices working, it would be nice if we could report all time registered per technician in all incidents of a costumer
    What problem will this feature solve?: