Silence Option for Tickets

Idea created by Luis Hernandez on May 25, 2016
    Long term plan
    • Richard Wills
    • Luis Hernandez
    • Chad Brown
    • 7595500
    • 7429789
    • Cody DeVecht

    (Originally posted on 4, September 2014)

    We would like the ability to choose to silence email notifications for specific tickets. These are tickets which are created and quickly closed for purposes of keeping a log, or for other reasons the tech makes the call to silence the ticket such as those used for internal purposes only.


    The option within the ticket could be universal to all recipients of email notifications for the specific ticket, or could be granular (silence only for requester, Cc, or assigned to).



    What problem will this feature solve?: