private comments

Idea created by 7702851 on May 25, 2016
    Under Consideration
    Score20
    • 7702851
    • 6828508
    • Todd Nickels
    • Tom Kelsall

    (Originally posted on 4, September 2015)

    There should be a second email address so people cam post private comments to a ticket.
    Such as private.comment@mycompany.samanage.com   and the comments would be posted to the ticket BUT be private so the user can not see them. Of course the subject line would need the required Incident #xxx information. This is important because we do not want users emailing in tickets, currently if anyone emails in it shows the email address.

    What problem will this feature solve?: