(Originally posted on 10, September 2015)
We currently have our Facilities department and Information Technology department tickets that are categorized by requestor in Samanage. The department then adjusts the priority accordingly to that department's standards.
Right now, the IT and Facilities departments are butting heads when puting in tickets to each other.
For example, someone from the facilities department could put in an ?Empty Toner? ticket and give it a priority of ?high?. We of course would change the priority as it is not ?high? for us. Facilities could then change it back.
Having the ability to shut off priority completely (front and/or back end) or be able to scope roles to change priority would help resolve this issue.
|What problem will this feature solve?:|