Auto update status when user doesn't response to a ticket

Idea created by 6986592 on May 25, 2016
    Under Consideration
    Score55

    (Originally posted on 15, July 2014)

    If a ticket is 'Awaiting input' and users don't response within 7 days we need to change the status to resolved or close. It is occur in the 'normal life' but I don't find possibility to handling old tickets automatically.
    This function would be great for us.

    What problem will this feature solve?: