Automatic search for solutions as user types into new request.

Idea created by 7745388 on May 25, 2016
    Long term plan
    Score40
    • Jamie Milks
    • Daniel Lawson
    • Olivier Paratte
    • 7745388
    • Patrick Knoope
    • 7745403
    • kevin.jonkergouw@samanage.com
    • crystal.karanovich@channeladvisor.com

    (Originally posted on 7, September 2015)

    Automatic search for solutions as user types into new request.  One of the areas of interest for us is the automatic search for solutions as an enduser is typing into the subject of a new request / incident. As they enter the text of the request a search will look for word(s) in the knowledge base or previous tickets

    What problem will this feature solve?: