(Originally posted on 19, November 2013)
It would be nice to have Due Date SLAs and auto-assigning of due dates based on incident type and/or priority.
(Originally posted on 26, March 2015)
We would like to be able to set it up so that when a Due Date is selected, and the ticket has not been completed (not meeting the SLA), that it notifies who the assignee reports to.
(Originally posted on 29, March 2015)
(Originally posted on 26, August 2015)
We are looking forward to this functionality. Is there any projected timeline for its implementation? Thank you!
(Originally posted on 27, August 2015)
(Originally posted on 21, January 2015)
(Originally posted on 22, January 2015)
We would also like the facility for us to be warned in advance when we are going to breach a request.
This would help us greatly in being able to prioritise the work especially when the breach date may change depending on what state we us
Hope this makes sense
One thing we had in our previous help desk system was the assigning of due dates. This is something I really miss not having - it means I always have some incidents that don't have due dates because the staff forget to set them. It would be most beneficial to have a basic SLA due date assignment - i.e. all incidents come in as low, and get X days from now as the due date.
Any progress on this item ? the auto population by 'client/priority/SLA' of 'due date' significantly reduces the touch time per case and takes away human intervention with a clearly defined rule set. This functionality would be greatly appreciated
I second John's ask . . . it's been a "Long Term" plan for about 2 years now, anything?
Is there any update?
Retrieving data ...