chat to ticket

Idea created by Binosh Moothedan on May 25, 2016
    Under Consideration

    (Originally posted on 25, August 2015)

    I can see Samanage has a chatting option and you guys are create ticket while chatting. Can you implement the same for the customers?  We would like to use chat to ticket and it will be good we can add to our existing samange ticketing.

    What problem will this feature solve?: