Email threads (conversations) and tickets

Idea created by Luis Hernandez on May 25, 2016
    Long term plan
    • Willman Lee
    • Luis Hernandez

    (Originally posted on 18, August 2014)

    We would like to be able to follow email threads for the same incidents. Currently, our email clients cannot treat emails from Samanage as threads. Can Samanage tag emails so emails for the same incident are threaded?

    What problem will this feature solve?: