E-mail notifications when a Change is updated - works for Incidents but not available for Changes.

Idea created by 7428131 on May 25, 2016
    Under Consideration
    Score105

    (Originally posted on 12, August 2015)

    I understand that this feature request has been asked in the past but my concern is that the specific request was marked "Implemented" by Samanage. I may be mistaken, but I'm not seeing this as "Implemented."

     

    Link Here: https://samanage.jiveon.com/ideas/1713

     

    I think David Prangnell may have said it best, that there is a misunderstanding here, and that this has not been implemented.

     

    The problem remains that edits and comments to Change Requests are done in the dark. There are no emails sent out to notify anyone of updates. Is the expectation that any updates to a Change should be followed up with a manual email to a specific set of people? Not very efficient.

     


    David's Post below:

     

    David Prangnell, Champion3,844 Points  3k badge 2x thumb
    "We would like to see an option to enable email notifications in case of change request updates."

     

    I think there is a misunderstanding here, this has not been implemented.  If you post a note on a Change request nobody gets it as an email update.  Perhaps it's my configuration but the notes are not sent to the assignee or or the approvers.  They are also not included in the approval email referenced here:
    https://community.samanage.com/samanage/topics/product-update-notifications-on-change-approval-decli....

     

    Ideally you should be able to specify a list of CC's on Change and Releases and any notes get sent out to them as email notifications.

    What problem will this feature solve?: