(Originally posted on 11, August 2015)
Currently our teams have to add a comment and then assign the incident to the next team. Normally, the comments on these occasions are private but this needn't be restricted to those only.
1) User logs incident
2) 1st Line carry out work
3) 1st Line add a private comment for 2nd Line
4) 1st Line then assign the incident to 2nd Line.
The other "issue" is that to re-assign you have to come out of the incident or edit the incident which adds to the workflow so a simple way to add a comment and be able to assign a incident in one hit would be ideal.
|What problem will this feature solve?:|