Add permissions/security roles feature to the Solutions/KB section to selectively show articles based on customer and relevancy to them

Idea created by Jeremy Jellum on May 25, 2016
    Duplicate Idea
    Score70

    Duplicate idea- please vote here: Scoping Roles for Solutions by Site and Department 

     

    (Originally posted on 3, July 2014)

    After reviewing multiple other case management solutions, we saw a common recent feature for a lot of these SaaS solutions was adding it so you could determine which customers could see what in your Solutions/Knowledge Base. This would be ideal for us as we service multiple customers who may or may not be using certain products with knowledge base articles. This could also allow Admins to restrict Agents from seeing certain solutions articles as well if they contain any eyes-only sort of content.

    What problem will this feature solve?:
    Duplicate idea