Remove Department as an Option

Idea created by 7166025 on May 25, 2016
    • Stephen Kelk
    • 7166025

    (Originally posted on 6, July 2015)

    Hi Everyone,


    We want to use the departments option but in order for us to do so, we need to fix the departments on each catalogue item, preventing the end user from changing this as it currently is.


    Is there a way to remove the option to the end user or fix the department, so even if they do try to change it, it will not change, and remain as it has been set up?


    The reason we need this is to ensure that HR tickets for example, go to HR department to prevent viewing by other teams.



    What problem will this feature solve?: