Can we make Task Mandatory.

Idea created by Binosh Moothedan on May 25, 2016
    Not Planned
    • 7605080
    • Binosh Moothedan
    • Kelly Whalen

    (Originally posted on 7, July 2015)

    For example, If there is a task is active and ticket is assigned to someone, the agent should not be able to resolve the ticket, unless the task completed. Or Agent should a get notification saying that there is task pending for this ticket.

    What problem will this feature solve?: