Approval Path on Service Request

Idea created by 7606957 on May 25, 2016
    Under Consideration
    Score10
    • 7606957
    • 7166025

    (Originally posted on 7, July 2015)

    I created a Service Request with Approval Path. Our IT User can still resolved the ticket even if there is still a pending approval which should not be this way. It should popup an error or message that there is still a pending approval and ticket cannot be closed.

    What problem will this feature solve?: