Private Comment for First Response

Idea created by 7617971 on May 25, 2016
    Not Planned
    Score10
    • 7617971
    • craig.stockman@samanage.com

    (Originally posted on 1, July 2015)

    In the Service Monitor - Time to First Response, used to be triggered by a Private Comment.  This for me is a useful feature as it stops the clock from sending out an SLA Breach.

     

    I use this feature specifically for Conversations with a person either over the phone or in person and create a ticket, then mark down notes of what needs to get done.  I also use this as a means for a note stating that I called the user back, and left a Voice Message.

    I would like this feature back.?

    What problem will this feature solve?: