Resolution timer should start running again when incident is reopened?

Idea created by 7441099 on May 25, 2016
    Under Consideration
    • Joshua Goodwin
    • Shvonne Craig
    • 7441099

    (Originally posted on 29, June 2015)

    Shouldn't the resolution timer restart if a solved incident is reopened? Right now if you resolve a ticket once, the timer stops and will not restart despite any status changes. For example, you could take a new ticket, mark it as closed, then mark it as new again to stop the resolution timer from running.


    Don't believe this is intentional/by-design - any plans to implement the timer restart?

    What problem will this feature solve?: