(Originally posted on 29, June 2015)
Shouldn't the resolution timer restart if a solved incident is reopened? Right now if you resolve a ticket once, the timer stops and will not restart despite any status changes. For example, you could take a new ticket, mark it as closed, then mark it as new again to stop the resolution timer from running.
Don't believe this is intentional/by-design - any plans to implement the timer restart?
|What problem will this feature solve?:|