(Originally posted on 17, November 2014)
I think it would save time if there was a <- Previous and Next -> button (similar to e-mail applications) where if you are in an Incident there is an ability to go to the next or previous incident without exiting out and going to the Service Desk.
Also, some ticketing systems mention the Incident# in the URL which could be incremented\decremented manually to access another incident. I am not sure how the URL is created by Samanage for the incident you are in.
|What problem will this feature solve?:|