Ability to Uncheck Tasks

Idea created by 7017173 on May 25, 2016
    Under Consideration
    • Steven LeBoeuf
    • 6845573
    • Andrew Kaiser
    • Raymond O'Brien
    • Lorrie Jeskey
    • 7017173
    • Kelly Whalen
    • 7471433
    • crystal.karanovich@channeladvisor.com

    (Originally posted on 11, August 2014)

    I was looking for and couldn't find an ability for an Administrator to uncheck a task.

    Especially given that if two people are assigned a ticket, they can both check off eachother's tasks. - Or even if a task is checked off in error - it seems like right now the only solution to troubleshoot is to re-create the entire ticket.

    Would it be possible to give (Administrators only) the ability to uncheck these?
    As an administrator, troubleshooting might have to be done, as well as fixing user error.

    Or, if there's already a way to do this, let me know!
    What problem will this feature solve?: