New Ticket Status - Reopened (by end user not support agent)

Idea created by Richard Eells on May 25, 2016
    Under Consideration
    Score60

    (Originally posted on 11, March 2015)

    When a ticket is closed/resolved by an agent and then is auto reopened by a response from the end user, it would be great if the ticket went into a reopened status so the support agent would know that it was closed/resolved and reopened by a response.
    What problem will this feature solve?: