Auto Close Custom Incident States

Idea created by 7495296 on May 25, 2016
    Under Consideration
    • Nathan Evenson
    • 6922757
    • Jamie Milks
    • Kelly Whalen
    • Thomas Indelli
    • 7495296

    (Originally posted on 4, June 2015)

    We are in need of being able to mark an incident as Canceled rather than Resolved. There are many times when an incident is not actually resolved and instead is simply canceled and we need a way to track canceled cases. We can create a custom state called Canceled however there is no way to then close the incident. It would be a really nice feature if you could setup a custom state to auto-close like you can for the Resolved state. If there are any other ideas out there for how others are handling this I would really be interested in your thoughts.

    What problem will this feature solve?: