(Originally posted on 5, February 2015)I have noticed that you are able to show a user that other user is seeing the same incident as you do so I assume you have all the data to be able to develop some "Play/Pause" style buttons to make a technician able to just hit it and start a counter to feed the already existing time tracking ability.
I would like this to be implemented so It will be very visual for the technician to just put the incident on screen, hit play (something could warn him that he is recording time) and then register the time once he hits stop or the connection is gone (closing the browser).
We could then associate the time with the incident and the incident with whatever other code we want and transfer it to our financial systems for cost distribution, invoicing, etc.
Just an idea.
|What problem will this feature solve?:|