Separate area for private comments/notes?

Idea created by 6897944 on May 25, 2016
    Not Planned
    Score20
    • 6641654
    • 6897944
    • crystal.karanovich@channeladvisor.com

    (Originally posted on 18, June 2014)

    We use the private comments as a way to keep notes about work we have done for the incident so another user looking at the incident can quickly see what has already been done(without reading through all of the comment history). Would it be possible to display the private and non-private comments separately? All private comments at the top?
    What problem will this feature solve?: