Service Level Management Customizability for advanced SLAs

Idea created by 7441852 on May 25, 2016
    Under Consideration
    Score35

    (Originally posted on 8, May 2015)

    I've seen other posts requesting more features for SLM and a feature I think would be nice is the ability to exclude items like specific service catalogs. Currently if we want to exclude category #42 we would have to create an SLA for 1-41 and anything after 42 which makes the SLAs hard to manage. If we had the ability to exclude specific scopes or determine multiple scopes with a single SLA we could better control when the breaches occur and the level of the breach.

    - Ability to exclude a Service Catalog from a breach

    -Ability to determine multiple scopes for a single SLA instead of creating countless clones to edit

    What problem will this feature solve?: