(Originally posted on 5, February 2014)Currently, Incident Type is avialable but not required for users to populate when they create a new Incident. We would like to see this field have an option avaialble to make it a required field. We want to invoke the Workflow based on the ticket type selected by a user. With the current architecture, a Helpdesk user would need to go in and assign the Incident Type to begin the workflow, in the event that users failed to select an Incident Type. This could potentially delay critical requests from being received in a timely manner by the party responsible for addressing the ticket.
|What problem will this feature solve?:|