Ungroup Incident Statistics Report

Idea created by 5412611 on May 25, 2016
    Long term plan
    Score20
    • 5412611
    • 6828508
    • 7319123
    • 7372369

    (Originally posted on 27, April 2015)

    I would like to know how my Help Desk as a whole is performing based on the Incident statistics report. I can get the averages for each technician and the average per department/site. Currently I have to calculate manually based on the number of incidents created based on those different groups to generate the average for my help desk as a whole.

    Edit: typo
    What problem will this feature solve?: