Close Tasks when Service Request Closes

Idea created by 6927842 on May 25, 2016
    Under Consideration
    • 6927842
    • Tom Kelsall
    • Tye Graham
    • 7506162
    • Chad Brown

    (Originally posted on 27, April 2015)

    I would love to be able to mark all Service Request tasks as done when the Incident status changes to Resolved.
    Sometimes, we either took care of all the needed tasks before receiving the actual ticket, and/or the assignee resolves a ticket without checking all the tasks off first. This leaves us with finished tickets and incomplete tasks. If we go back and complete the tasks, it re-resolves the incident and pops off an e-mail, which confuses the requester (especially if the floating task isn't caught for a while).
    If changing the status to resolve could auto-complete all tasks within a Service Request, that would greatly decrease user confusion on double-resolution and help us clean up our tasks.
    What problem will this feature solve?: