Workflow actions should be considered a response.

Idea created by Jean Tagliamonte on May 25, 2016
    Under Consideration
    • Jean Tagliamonte
    • Nate Riley
    • 6828508

    (Originally posted on 8, April 2015)

    We have Service Catalog Items with workflows and the incidents are still triggering SLAs even though the tasks and approvals are being worked on.


    Shouldn't any action reset the SLA clock?

    What problem will this feature solve?: