Add the ability to search inventory from a service request or add it as an option to the task flow

Idea created by Nicole Starzynski on May 25, 2016
    Under Consideration
    • Kyle Morrow
    • Nicole Starzynski
    • 7166025
    • Gustavo Trujillo

    (Originally posted on 27, March 2015)

    I use the service catalog so users can request loaner devices. I would love if there was a field added so they could search through inventory or if it could be added as a choice for the tasks performed after the request is submitted.


    I would like the ability to search for a device and choose it from within the task. Currently I have to bring up another window to search inventory for the device I am assigning them, edit the asset to assign it to them and go back to my incident task list and type what device I am assigning them. When they return the device I have to edit the inventory item check it back in and then check the task in the incident. If this could be one step as a task to check it in and out to a person that would save a lot of time.

    What problem will this feature solve?: