Option to assign to self from incident view page

Idea created by 6828508 on May 25, 2016
    Long term plan
    Score20
    • Scott Johnson
    • 6828508
    • 6845573
    • crystal.karanovich@channeladvisor.com

    (Originally posted on 26, March 2015)

    For notification purposes we have the default assignee for each category set to a group.  When we open an incident for viewing, it would be nice to be able to assign the ticket to ourself without having to go to the edit incident.

     

    A "Take" button next to the "Assigned to" field would be very useful.

    What problem will this feature solve?: